It can take between 3–5 working days from the time your order is process until you receive your order. We will keep you updated as much as possible. If there are any problems, please feel free to contact us via firstname.lastname@example.org!
If your discount code isn’t working, please try the following:
If an item is out of stock, we will always try to restock it as soon as possible. If there is a particular product that you would like to order, just let us know.
Our returns are free. We hope you will love your new outfit but if something isn’t quite right, you have 14 days to send it back to us. Please note: The garments must be in perfect condition (not used, not washed, with their inside and outside labels still attached, without repairs and with their corresponding purchase receipt). As we have high quality products we ask you to be careful with them and put them into the original packaging. We’ll give you a full refund over the same service you used to pay for your order once the items are returned clean, unworn and with all the original tags attached. KCA-LAB reserves the right to refuse returns outside the time limit, if the garments are not in the same condition in which they were sent and/or if they do not comply with our return conditions. We may withhold reimbursement until we have received the goods or you have supplied evidence of having sent them back.
Freier Group Logistics GmbH & Co. KG
z.Hd. Werner Mahler